Jennifer Mahoney, Vice President, Customer Success at SmartBear Software was nominated by Caroline Ambros
As Vice President of Customer Success, Jennifer Mahoney is responsible for building and growing the global customer success management strategy at SmartBear Software. Over the past several months, Jennifer has put the foundations of customer success to work in both North America and EMEA markets to positively affect the retention rate of customers using SmartBear tools. Within the first half of 2017, the retention rate improved 1.5 points, growth and expansion opportunities increased as she has built successful teams, programs and structure that will scale over the course of the coming years. In addition to these efforts, Jennifer provided successful oversight to SmartBear’s first ever User Conference in Boston in September 2017 where 300 SmartBear customers received certification on product and shared industry insights which is launching SmartBear into its next phase of growth and success.
Historically, Jennifer spent the bulk of her customer facing career at Optum where she strategically managed large complex hospitals and enterprise health systems. Working in tandem with the sales organization and leadership teams, Jennifer was also a significant contributor to revenue growth and company sales goal attainment. Her expertise also includes fostering and growing business through technology while managing customer continuity from the growth of Picis, a Boston-based start-up company to Optum, a large health, technology, and services company. Through acquisition with Harris Healthcare, she most recently built a Customer Success Program for Harris Healthcare that has been considered best practice across all healthcare pillars of the company throughout North America and Europe. She is a graduate of Assumption College.
Connect with Jennifer on Twitter.